1. Overview
Leadsberg offers access to digital tools for local business lead search, saved lead management, exports, contact scans, AI-assisted outreach, email and WhatsApp workflows, and SEO proposal credits.
By purchasing a Leadsberg plan, add-on, credit package, or subscription, you agree to this Refund Policy along with our Terms of Service.
2. No Refund After Purchase
After a payment is completed, Leadsberg does not provide refunds for paid plans, subscription payments, add-ons, proposal credits, lead search access, contact scan access, outreach message access, exports, or unused account limits.
- Purchases are final once payment is completed.
- No refund is provided because you changed your mind after buying.
- No refund is provided for unused searches, unused credits, unused scans, unused messages, or unused time in a billing period.
- No refund is provided because outreach results, lead availability, replies, sales, or campaign performance did not meet your expectations.
- No refund is provided for accounts restricted or suspended due to misuse, policy violations, failed payment, or prohibited activity.
3. Free Trial
Leadsberg may offer a free trial so users can review the dashboard, available features, plan limits, and workflow before purchasing a paid plan.
You are responsible for testing the service during the trial and choosing the plan that fits your needs before making a paid purchase.
4. Paid Subscriptions
Paid plans may be billed monthly, yearly, or according to the billing cycle shown on the Pricing page or checkout page. Your subscription gives you access to the features and limits included in your selected plan.
- Subscription payments are non-refundable after payment is completed.
- Plan limits may include lead searches, saved leads, exports, contact scans, outreach messages, email accounts, WhatsApp connections, or other usage limits.
- Billing starts when payment is completed or when a paid subscription begins.
- Subscription access may be limited, downgraded, cancelled, or suspended if payment fails.
5. Add-ons and Proposal Credits
SEO Proposal Builder credits and other add-ons are separate from monthly plan limits. Add-ons and credits are digital purchases and are non-refundable after payment is completed.
- No refund is provided for unused proposal credits.
- No refund is provided for unused add-on capacity.
- No refund is provided if you purchased the wrong add-on or credit package.
- Credits or add-ons may be subject to usage rules shown on the Pricing page or inside the Leadsberg dashboard.
6. Subscription Cancellations
You may cancel your subscription according to the cancellation options available in your account, payment provider portal, or by contacting support.
Cancelling a subscription stops future renewals. It does not refund payments already completed for the current billing period. After cancellation, your account may continue to have access until the end of the paid billing period, depending on the plan and payment provider settings.
7. Duplicate Charges and Billing Errors
If you believe you were charged twice by mistake or there is a clear billing error, contact Leadsberg support as soon as possible with your account email, payment details, date of charge, and a short explanation of the issue.
Confirmed duplicate charges or clear billing mistakes may be corrected at Leadsberg’s discretion or where required by law.
8. Chargebacks and Payment Disputes
If you have a billing question, contact us first so we can review the issue. Opening a chargeback or payment dispute without contacting support may result in account suspension while the issue is investigated.
9. Changes to This Policy
We may update this Refund Policy from time to time. When changes are made, the “Last updated” date may be revised. Continued use of Leadsberg after changes means you accept the updated policy.
10. Contact Us
If you have questions about billing, subscriptions, cancellations, duplicate charges, or this Refund Policy, please contact us through the Contact page.
You can contact us here: https://leadsberg.com/contact/